TERMS OF SERVICE

Last Updated: November 3, 2026

INTRODUCTION & ACCEPTANCE OF TERMS

Welcome to mysylvane.

This website and its online store for household goods and everyday essentials are operated by Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane.

In these Terms of Service (“Terms”), “mysylvane,” “we,” “us,” and “our” refer to Hubei Zhongmu Technology Co., Ltd. in connection with this website and its related retail services.

These Terms explain the conditions for accessing the website, browsing products, using available shopping features, and placing orders.

By using the relevant services or submitting an order, you agree to these Terms and the applicable policies published on our website, to the extent permitted by law. These include our Privacy Policy, Shipping Policy, Return & Refund Policy, and any applicable Purchase Terms.

If you do not agree, please stop using the relevant services and refrain from placing an order.

We may update these Terms to reflect changes in our operations, products, website features, or applicable requirements.

Our store uses Shopify’s e-commerce infrastructure to display products and facilitate online transactions.

BUSINESS IDENTITY & CONTACT INFORMATION

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

mysylvane is owned and operated by Hubei Zhongmu Technology Co., Ltd. The Company manages this website, coordinates its online retail activities, and provides customer assistance for purchases made through the store.

SECTION 1 – ELIGIBILITY & ACCEPTABLE USE

By placing an order, you confirm that you have the legal capacity or appropriate authorization to enter into the transaction under applicable law.

Where a minor accesses the website under adult supervision, the parent or legal guardian is responsible for ensuring that such use complies with applicable requirements.

You must use the website and its services lawfully and responsibly.

Prohibited activities include:

• Making fraudulent purchases or deliberately misleading transactions

• Accessing accounts, systems, or networks without authorization

• Using products or services unlawfully

• Infringing intellectual property rights

• Improperly collecting or misusing personal information

• Interfering with website operations or security

• Introducing viruses, malicious software, or harmful code

• Engaging in other conduct prohibited by applicable law

You must not attempt to damage, disrupt, or compromise our website or its technical infrastructure.

Where reasonably necessary, we may restrict or suspend access in response to unlawful activity, serious security concerns, or material violations of these Terms, subject to applicable law.

SECTION 2 – GENERAL SERVICE CONDITIONS

We aim to provide an accessible and functional shopping environment.

Certain features may occasionally be unavailable or restricted for legitimate technical, operational, security, or legal reasons, including:

• Website maintenance

• Suspected payment fraud

• Unauthorized account activity

• Security vulnerabilities

• Misuse of shopping features

• Unlawful transactions

• Serious or repeated violations of these Terms

Information transmitted through the website may pass through different networks and undergo technical adjustments needed for transmission.

Payment information is handled through the security arrangements maintained by the relevant payment providers.

Unless authorized by us or permitted by law, you may not reproduce, distribute, resell, or commercially exploit substantial portions of our website or services.

Section headings are included for readability and do not independently change the meaning of these Terms.

SECTION 3 – PRODUCT & WEBSITE INFORMATION

We make reasonable efforts to provide accurate and relevant information about our household products and shopping services.

This information may include:

• Product descriptions and intended uses

• Materials, dimensions, and specifications

• Available colors, styles, sizes, and set options

• Package contents

• Prices and promotions

• Product availability

• Shipping arrangements

• Applicable store policies

Occasional errors may occur, including typographical mistakes, inaccurate specifications, outdated promotions, pricing discrepancies, or incomplete descriptions.

Please review the product page, selected options, checkout summary, and relevant policies before placing an order.

We may correct or update inaccurate information when reasonably necessary.

If a material error affects an existing order, we will make reasonable efforts to contact you and explain the available options. These may include confirming corrected details or canceling the affected order with an applicable refund.

Nothing in this section limits mandatory consumer rights.

SECTION 4 – PRODUCTS, PRICES & SERVICE CHANGES

Our household product collections, prices, promotions, and website features may change over time.

For legitimate business or operational reasons, we may introduce products, revise available options, adjust prices, update services, or discontinue merchandise.

Availability may depend on inventory, supplier arrangements, and fulfillment capacity.

The price applicable to an accepted purchase will generally be the amount displayed at checkout, subject to applicable law and the appropriate resolution of obvious pricing or technical errors.

Changes to products, prices, or services do not automatically change orders already accepted or remove rights associated with completed purchases.

Previously accepted orders remain subject to the applicable purchasing conditions and mandatory consumer protections.

SECTION 5 – HOUSEHOLD PRODUCT DESCRIPTIONS & AVAILABILITY

Some products may be available exclusively online or in limited quantities.

Depending on the item, product pages may describe:

• Features and intended uses

• Materials and finishes

• Colors, styles, and variations

• Dimensions and available sizes

• Quantities and package contents

• Accessories, attachments, and set components

• Usage instructions, care guidance, and relevant warnings

Please review these details to confirm that the product suits your needs.

Product Images and Appearance

Product appearance may vary slightly because of lighting, photography, screen settings, normal manufacturing variations, or packaging updates.

We cannot guarantee identical color reproduction on every device. However, such variations should not make the supplied product materially inconsistent with its description.

Product Use and Return Conditions

Use household products according to the instructions, intended purpose, and warnings provided. Follow any applicable care, installation, age, or supervision guidance.

For returns based on personal preference, products should generally remain unused beyond reasonable inspection, in their original condition, and complete with applicable packaging, accessories, and components.

Stains, residue, substantial use, alterations, misuse, or missing components may affect eligibility, as explained in our Return & Refund Policy.

Opening packaging for reasonable inspection does not automatically make an otherwise eligible item non-returnable.

These conditions do not limit applicable rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed goods.

Availability and Purchase Limits

Where reasonably necessary and legally permitted, we may limit quantities, purchasing regions, or specific transactions because of inventory constraints, supplier restrictions, fraud prevention, legal requirements, or suspected unauthorized resale.

Offers are invalid where prohibited by law.

Please review our Return & Refund Policy for complete return and exchange conditions.

SECTION 6 – ORDERS, BILLING & CUSTOMER INFORMATION

Orders may be reviewed before fulfillment to verify payment authorization, availability, customer information, and delivery details.

For legitimate reasons, we may hold, limit, decline, or cancel a transaction. These reasons may include:

• Suspected fraud or unauthorized payment

• Incomplete or inaccurate customer details

• Obvious pricing or technical errors

• Insufficient inventory

• Payment verification issues

• Security concerns

• Suspected unauthorized commercial resale

• Other lawful operational circumstances

Reasonable purchase limits may apply by customer, account, household, payment method, billing address, delivery address, or transaction.

If clarification, modification, or cancellation is necessary, we may contact you using the information provided at checkout.

Accuracy of Customer Information

You are responsible for providing complete and accurate details, including:

• Full name

• Email address

• Contact telephone number

• Billing and shipping addresses

• Payment information

• Other details reasonably needed to fulfill the order

Please check this information before payment.

If you discover an error, contact service@mysylvane.com promptly.

Where a paid order is canceled, any applicable refund will be issued to the original payment method in accordance with our Return & Refund Policy.

SECTION 7 – U.S. SHIPPING & DELIVERY

mysylvane currently ships to addresses within the United States only.

Available shipping services depend on the qualifying merchandise subtotal, delivery address, and options shown at checkout.

Shipping Method	Qualifying Merchandise Subtotal	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders and destinations	$6.99	1–2 business days

All amounts are stated in U.S. dollars (USD).

Orders qualifying for free standard shipping may use Express Shipping where available, but the $6.99 express fee still applies.

Processing and Delivery Estimates

Please allow up to 5 business days after payment confirmation for order verification, preparation, packaging, and dispatch arrangements.

Business days are Monday through Friday, excluding public holidays.

Transit estimates begin after dispatch and do not include processing time. Express Shipping does not shorten the processing period.

If an order takes the full 5 business days to process, the combined estimated timeframe would be:

• Express Shipping: 6–7 business days

• Free Standard Shipping: 8–10 business days

• Standard Shipping: 8–10 business days

These examples are estimates, not guaranteed arrival dates. Orders processed sooner may arrive earlier.

Carrier operations, weather, holidays, the destination, inspections where applicable, and other logistical disruptions may affect arrival times.

Final shipping methods and charges are displayed before payment.

Shipping Origins and Tracking

Orders may be dispatched through designated suppliers, warehouses, fulfillment facilities, or logistics partners.

The dispatch location may vary according to inventory, selected products, and delivery destination. Some orders may ship from outside the United States.

After dispatch, we will email shipment details when tracking information becomes available.

Delivery Concerns

If a shipment is delayed, missing, damaged, or marked delivered but cannot be located, please contact our support team.

Handing a parcel to a carrier does not automatically end our responsibility to review delivery concerns. A “Delivered” tracking status does not automatically prevent a missing-package investigation.

Please review our Shipping Policy for complete details.

SECTION 8 – THIRD-PARTY TOOLS & INTEGRATIONS

Certain website features may be supplied or supported by independent third parties, including:

• Payment processors

• E-commerce applications

• Analytics services

• Customer communication platforms

• Other technical integrations

These providers may have their own terms, privacy notices, security arrangements, and operational requirements.

The availability or performance of a particular feature may depend on the relevant provider.

Please review applicable third-party terms before using independent services.

To the extent permitted by law, we are not responsible for independent acts or technical operations outside our reasonable control. This does not remove our responsibilities for purchases made through mysylvane or obligations that cannot lawfully be excluded.

SECTION 9 – EXTERNAL WEBSITE LINKS

Our website may link to resources or services operated by independent third parties.

These websites are not necessarily owned or controlled by Hubei Zhongmu Technology Co., Ltd.

We do not continuously monitor or guarantee their content, availability, security, accuracy, or business practices.

A link does not automatically indicate endorsement, sponsorship, or approval.

Transactions made directly on an independent website are generally governed by that provider’s terms and policies. Please review its purchasing, privacy, delivery, and return conditions before proceeding.

Nothing in this section excludes obligations or liabilities that cannot lawfully be excluded.

SECTION 10 – CANCELLATIONS, RETURNS & REFUNDS

Eligible mysylvane purchases are covered by our 180-Day Free Return Policy, subject to the conditions in our Return & Refund Policy.

Qualifying return requests may be submitted within 180 calendar days after delivery.

Approved eligible returns include complimentary return shipping, including eligible preference-based returns. No restocking fee applies.

Requesting a Return

Email service@mysylvane.com with:

• Your order number

• The item concerned

• A brief explanation of your request

• Relevant photographs or supporting information, where appropriate

Our team will review the request and provide authorization and shipping instructions for eligible returns.

Do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

The designated return facility may differ from our registered office.

Household Product Return Conditions

For returns based on personal preference, products should generally remain unused beyond reasonable inspection, in their original condition, and complete with applicable packaging, accessories, attachments, and set components.

Stains, residue, alterations, substantial use, or missing components may affect eligibility.

These conditions do not override applicable rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed goods.

For verified product defects, transit damage, or seller-related fulfillment errors, we will provide an appropriate remedy without additional cost to you.

Inspection and Refund Processing

Where a physical return is required, we aim to inspect the returned merchandise within 5 business days after receipt and will notify you of the refund decision after the review.

Approved refunds are issued to the original payment method within 5–10 business days after approval.

Where no physical return is required, the same 5–10 business day processing period applies from the approval date.

Banks and payment providers may require additional time to display the credit.

For preference-based returns, original shipping charges, including optional Express Shipping fees, are generally non-refundable. Original delivery charges may be reimbursed where appropriate for confirmed seller-related errors or where required by law.

Cancellations and Order Changes

Contact us promptly if you need to cancel or modify an order.

We will make reasonable efforts to accommodate eligible requests before processing, packaging, fulfillment, or shipment begins.

Once these stages are underway, changes or cancellation may no longer be possible, subject to applicable law.

Approved cancellation refunds are issued to the original payment method within 5–10 business days after approval.

If the order has already shipped, you may request an eligible return after delivery.

Please consult our Return & Refund Policy for complete conditions and procedures.

SECTION 11 – UPDATES TO THESE TERMS

We may revise these Terms when reasonably necessary to reflect changes in:

• Business operations

• Product offerings

• Website functionality

• Customer support services

• Legal or regulatory requirements

• Security arrangements

• Third-party services

Updated Terms will be published on this page with a revised Last Updated date.

Where required, we will provide additional notice or obtain consent for material changes.

Continued use after revised Terms take effect may constitute acceptance to the extent permitted by law.

Updates will not retroactively remove mandatory rights associated with previously completed purchases or change accepted orders where prohibited by law.

CUSTOMER SUPPORT & CONTACT DETAILS

For questions about these Terms, household product purchases, payments, shipping, cancellations, returns, refunds, or other store-related matters, please contact us.

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

We aim to respond within 24–48 hours, Monday through Friday.

When contacting us about an existing purchase, include your order number and the email address used at checkout.

Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane, operates this online store for household goods and everyday essentials and is responsible for its retail operations and related customer support.

Thank you for visiting and shopping with mysylvane.