PRIVACY POLICY

Last Updated: November 3, 2026

This Privacy Policy describes how Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane (“mysylvane,” “we,” “us,” “our,” or the “Company”), collects, uses, stores, discloses, and protects personal information in connection with our online store for household goods and everyday essentials.

This policy applies when you browse our products, make a purchase, use account features where available, contact customer support, subscribe to communications, or otherwise interact with our website. These activities and related functions are collectively referred to as the “Services.”

Where consent is required for a particular use of personal information, we will obtain that consent in accordance with applicable requirements.

OFFICIAL BUSINESS & PRIVACY CONTACT INFORMATION

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support & Privacy Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

mysylvane is owned and operated by Hubei Zhongmu Technology Co., Ltd. The Company is responsible for the personal information processing described in this policy to the extent that it determines the purposes and means of that processing.

Please use these contact details for privacy questions, personal information requests, or customer service inquiries.

1. PERSONAL INFORMATION WE COLLECT

The information we collect varies according to your interactions with the Services. We may obtain information directly from you, automatically through website technologies, or from providers supporting our operations.

Information You Submit

When you place an order, use an available account feature, contact us, or submit information through the website, we may collect:

• Your full name

• Email address and telephone number

• Billing and shipping addresses

• Account and login information

• Product selections and preferences

• Selected colors, sizes, styles, quantities, or set options

• Order and purchase details

• Customer service correspondence

• Reviews, feedback, and survey responses

• Other information you choose to provide

This information helps us process purchases, arrange delivery, respond to questions, and provide after-sales support.

Purchase and Payment Records

Transaction information may include:

• Products, quantities, and options ordered

• Order totals and payment status

• Limited payment details and transaction references

• Billing and delivery information

• Selected shipping methods

• Order confirmations and tracking records

• Return, replacement, and refund details

• Related communications

Payments may be handled by third-party payment providers. Depending on the payment service used, we may receive transaction confirmations and limited payment information without directly storing full payment card numbers.

Delivery Recipient Information

If you send an order to another person, we may collect that recipient’s name, address, telephone number, and other details needed to complete delivery.

Please ensure you have an appropriate basis for sharing another person’s information with us.

Technical and Usage Information

When you visit the website, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Browser or device identifiers

• Referring websites or pages

• Pages viewed and features used

• Website interaction records

• Approximate location inferred from technical information

• Access dates and times

• Performance, diagnostic, and error information

Depending on the tools in use, this information may be collected through cookies, pixels, server logs, analytics tools, or similar technologies.

2. COOKIES & SIMILAR TECHNOLOGIES

mysylvane may use cookies and related technologies to operate the website, remember preferences, understand usage, and measure marketing activity.

Essential Technologies

These support functions such as:

• Shopping carts and checkout

• Website navigation

• Account access, where available

• Transaction security

• Fraud prevention

Certain essential technologies are necessary for the Services to function properly.

Analytics and Performance Technologies

These may help us assess visitor activity, monitor page performance, identify technical problems, and improve the shopping experience.

Preference Technologies

These may remember available settings, including language, currency, or regional preferences.

Advertising and Measurement Technologies

Where enabled and permitted, these may measure advertising interactions, evaluate campaign results, and support relevant advertising.

Non-essential technologies are subject to applicable consent requirements and privacy choices.

You can manage certain technologies through your browser settings, device controls, or available website privacy tools. Disabling some technologies may affect website functionality.

3. ANALYTICS, ADVERTISING & MEASUREMENT

We may work with analytics providers, advertising platforms, and measurement services to understand how visitors use our website and interact with our household product collections.

Depending on the tools enabled, these services may use cookies, pixels, device identifiers, or similar technologies for:

• Website traffic analysis

• Product page performance measurement

• Visitor interaction reporting

• Advertising campaign measurement

• Promotional effectiveness analysis

• Website navigation improvements

• Understanding interest in our products

Third parties may process information according to their own privacy notices and applicable contractual obligations.

Where applicable, you may object to or opt out of certain advertising-related activities. We will provide consent and privacy controls where required.

4. INFORMATION FROM SERVICE PROVIDERS

We may receive information from organizations that help us operate the store, including:

• E-commerce platform and hosting providers

• Payment processors

• Shipping carriers and logistics providers

• Suppliers, warehouses, and fulfillment partners

• Security and fraud prevention services

• Analytics and advertising providers

• Customer support platforms

• Email and SMS service providers

• Cloud storage and other technology providers

For example, a payment processor may confirm whether a transaction was completed, while a carrier may provide tracking and delivery updates.

We may also receive information when you communicate with mysylvane through social media or other external platforms.

We handle this information in accordance with applicable privacy requirements.

5. HOW WE USE PERSONAL INFORMATION

We use personal information to provide the Services, fulfill orders, support customers, maintain business operations, and meet applicable obligations.

Order Processing and Fulfillment

We may use information to:

• Receive and confirm purchases

• Verify payment status

• Prepare and package products

• Coordinate fulfillment

• Arrange shipping and delivery

• Provide tracking updates

• Maintain transaction records

Customer Service and After-Sales Support

We may use information to:

• Answer questions about household products

• Review order inquiries

• Investigate delivery problems

• Assess return requests

• Arrange approved replacements

• Process refunds

• Address complaints and disputes

Delivery records, purchase details, and customer communications may be used to administer the shipping method selected at checkout and eligible requests under our 180-Day Free Return Policy.

Shipping fees, processing periods, delivery estimates, and return conditions are explained in our Shipping Policy and Return & Refund Policy.

Website Administration and Security

We may process information to:

• Maintain website functionality

• Protect accounts and transactions

• Detect suspicious activity

• Prevent fraud and misuse

• Evaluate operational performance

• Administer applicable promotions

Marketing

Where permitted, we may use information to send promotional communications, recommend products, and evaluate marketing performance.

Legal and Business Requirements

We may process information to comply with accounting, tax, regulatory, contractual, and legal obligations.

Where a legal basis is required, we rely on an appropriate basis, such as performing a contract, meeting a legal obligation, pursuing legitimate interests, or obtaining consent.

We will provide additional notice or request consent before using information for materially different purposes where required.

6. PROMOTIONAL EMAILS & PRODUCT UPDATES

If you subscribe or otherwise provide the necessary authorization, mysylvane may send promotional emails about:

• New household products

• Collection updates and new arrivals

• Discounts and special offers

• Shopping events

• Product recommendations

• Store news

You may unsubscribe using the link in a promotional email or by contacting service@mysylvane.com.

Unsubscribing from marketing does not prevent necessary service communications, such as order confirmations, payment notices, shipment updates, refund messages, security alerts, or responses to support requests.

7. SMS & MOBILE COMMUNICATIONS

Where mobile messaging is available, we may send SMS or similar communications in accordance with applicable consent requirements.

These messages may include:

• Order confirmations

• Shipping and tracking updates

• Delivery notifications

• Customer support responses

• Authorized promotional offers

• Checkout reminders, where legally permitted

Promotional messages are subject to applicable consent and opt-out requirements. Message and data charges may apply under your mobile service plan.

To stop promotional texts, follow the instructions provided in the message, such as replying STOP where supported.

Necessary service communications may continue through permitted channels in accordance with applicable requirements.

8. WHEN WE SHARE PERSONAL INFORMATION

We may disclose relevant personal information where reasonably necessary to provide the Services, fulfill purchases, operate our business, or meet legal obligations.

Operational Service Providers

Information may be shared with providers supporting:

• E-commerce infrastructure and hosting

• Payment processing

• Inventory management and fulfillment

• Shipping and delivery

• Customer support

• Security and fraud prevention

• Analytics and advertising

• Email and mobile communications

• Data storage and technical support

Service providers are expected to handle information in accordance with applicable contractual and legal obligations.

Advertising and Technology Partners

Where permitted, we may disclose certain information to advertising, analytics, or technology partners for campaign measurement and other purposes described in this policy.

These activities remain subject to applicable consent requirements, privacy rights, and opt-out choices.

Legal and Security Matters

We may disclose information where reasonably necessary to:

• Comply with legal obligations

• Respond to valid legal proceedings or lawful government requests

• Investigate suspected fraud

• Enforce applicable agreements and policies

• Protect rights, safety, and the security of our Services

Business Transactions

Relevant information may be disclosed or transferred in connection with a merger, acquisition, restructuring, financing, asset sale, insolvency proceeding, or similar transaction.

We will provide safeguards and notices where required.

9. AGGREGATED & DE-IDENTIFIED INFORMATION

We may generate aggregated, anonymized, or appropriately de-identified information from website activity and business records.

This information may support:

• Business analysis

• Website improvements

• Evaluation of product interest

• Operational planning

• Performance measurement

• Other lawful business purposes

We will handle de-identified information in accordance with applicable requirements and will not attempt to re-identify it except where legally permitted.

10. YOUR PRIVACY RIGHTS

Depending on your location and the laws applicable to our activities, you may have the right to:

• Access personal information we hold about you

• Correct inaccurate information

• Request deletion

• Restrict or object to certain processing

• Receive a portable copy of eligible information

• Withdraw consent

• Obtain information about certain disclosures

• Opt out of qualifying advertising-related processing

These rights may be subject to legal conditions and exceptions.

Submitting a Request

Email service@mysylvane.com and explain the right you wish to exercise.

Please provide enough information for us to locate the relevant records. Where necessary, we may request proportionate additional information to verify your identity.

Certain records may need to be retained for lawful purposes, including accounting, taxation, fraud prevention, dispute resolution, and transaction administration.

We will respond within the period required by applicable law.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent these laws apply to our business.

Applicable rights may include:

• Knowing the categories and specific pieces of personal information collected

• Understanding the purposes and sources of collection

• Receiving information about certain disclosures

• Requesting access, correction, or deletion

• Opting out of qualifying sales or sharing of personal information

• Limiting certain uses of sensitive personal information, where applicable

• Exercising privacy rights without unlawful discrimination

California Privacy Requests

Email: service@mysylvane.com
Suggested Subject: California Privacy Request

Provide sufficient information for us to understand your request and complete any necessary verification.

Where required, we will provide additional notices, opt-out mechanisms, and consumer privacy controls.

12. CHILDREN’S PERSONAL INFORMATION

Our Services are intended for purchases by adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If we learn that a child’s information has been collected improperly, we will take appropriate steps to delete or otherwise handle that information as required.

A parent or guardian who believes a child has submitted personal information may contact service@mysylvane.com.

13. INFORMATION SECURITY

We seek to maintain reasonable administrative, organizational, and technical safeguards against unauthorized access, disclosure, misuse, alteration, loss, or destruction of personal information.

Depending on the systems involved, these safeguards may include:

• Access controls

• Transaction security measures

• Website monitoring

• Payment processing protections

• Appropriate service provider arrangements

• Information-handling procedures

Payment providers may apply their own security technologies when handling sensitive payment details.

No electronic transmission or storage system can guarantee complete security.

Please keep your account credentials and devices secure. If you suspect unauthorized activity involving our store, contact service@mysylvane.com.

14. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to independently operated services, such as payment platforms, carrier tracking pages, and social media websites.

These third parties may collect and use information under their own privacy policies.

mysylvane does not control the content, privacy practices, or security measures of independent third-party websites.

Please review their privacy notices before providing personal information.

15. INTERNATIONAL PROCESSING & DATA TRANSFERS

mysylvane is operated by a company located in China and may use technology, payment, fulfillment, and logistics providers located in other countries.

Your personal information may therefore be transferred to, stored in, accessed from, or processed in countries outside your place of residence, including China.

Privacy protections may differ between jurisdictions.

Where required, we will use appropriate safeguards and lawful transfer mechanisms for international processing.

16. INFORMATION RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy and meet applicable obligations.

Retention periods depend on the type of information and factors such as:

• Completing purchases and delivery

• Maintaining transaction records

• Providing customer support

• Administering returns and refunds

• Meeting accounting and tax requirements

• Preventing or investigating fraud

• Resolving disputes and legal claims

• Complying with regulatory obligations

• Enforcing applicable agreements

When information is no longer needed, we will delete, anonymize, de-identify, or otherwise dispose of it appropriately, subject to applicable law.

17. MANAGING COMMUNICATION PREFERENCES

Promotional Emails

Use the unsubscribe link in a marketing email to stop receiving promotional emails.

Promotional Text Messages

Follow the opt-out instructions in the message, where supported.

Help With Your Preferences

You may also contact service@mysylvane.com for assistance.

Opting out of marketing does not prevent necessary communications concerning:

• Order confirmations

• Payments

• Shipping and tracking

• Delivery

• Returns and refunds

• Security

• Customer support

18. UPDATES TO THIS PRIVACY POLICY

We may revise this policy to reflect changes in our operations, website features, technology providers, privacy practices, or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

Where required, we will provide additional notice or obtain consent before material changes take effect.

Please review this page periodically for current information.

19. PRIVACY QUESTIONS, REQUESTS & COMPLAINTS

If you have questions or concerns about how we collect, use, disclose, retain, or protect personal information, please contact us.

Customer Support & Privacy Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

We aim to acknowledge inquiries within 24–48 hours, Monday through Friday. Formal privacy requests will be handled within applicable legal deadlines.

Depending on your jurisdiction, you may also have the right to submit a complaint to a relevant privacy or data protection authority.

20. RESPONSIBLE COMPANY & CONTACT DETAILS

The company operating mysylvane and overseeing the processing described in this policy is:

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support & Privacy Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane, operates this online store for household goods and everyday essentials. It is responsible for the personal information processing described in this policy to the extent that it acts as the relevant data controller or business under applicable law.

The Company coordinates website operations, online retail services, and customer assistance associated with purchases made through mysylvane.

Thank you for visiting mysylvane and reading our Privacy Policy.