PURCHASE TERMS

Last Updated: November 3, 2026

These Purchase Terms explain the conditions that apply when you order from mysylvane.

The website is operated by Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane.

Our store offers household goods and everyday essentials for practical use, home organization, and daily routines.

By placing an order, you agree to these Purchase Terms and the applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy, to the extent permitted by law.

Before completing payment, please review the product descriptions, selected options, order details, shipping arrangements, and relevant policies.

Nothing in these Purchase Terms excludes or restricts mandatory consumer rights.

BUSINESS INFORMATION & LEGAL ENTITY

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

mysylvane is owned and operated by Hubei Zhongmu Technology Co., Ltd. The Company manages this website, coordinates its online retail operations, and provides customer assistance for purchases made through the store.

1. PURCHASE ELIGIBILITY & GENERAL REQUIREMENTS

By submitting an order, you confirm that you have the legal capacity or appropriate authorization to complete the transaction.

Products must be purchased and used lawfully. Customers are responsible for observing applicable requirements concerning their purchase, possession, and use of the merchandise.

Where reasonably necessary and legally permitted, we may retain transaction records, payment confirmations, customer correspondence, fraud-prevention information, and return or refund documentation.

Personal information connected with purchases is handled as described in our Privacy Policy.

These requirements do not limit mandatory consumer protections.

2. CUSTOMER DETAILS & PERSONAL INFORMATION

mysylvane may collect and process information when you:

• Place an order

• Create or manage an account, where available

• Contact customer support

• Request a return, exchange, or refund

• Subscribe to promotional communications

• Use other available website features

Depending on your interaction, this may include your name, email address, telephone number, billing and shipping addresses, product selections, purchase history, payment confirmation details, and support correspondence.

We use relevant information to process payments, coordinate fulfillment, arrange delivery, provide after-sales assistance, and meet applicable obligations.

Please review our Privacy Policy for details about the collection, use, retention, disclosure, and protection of personal information.

3. ORDER SUBMISSION, REVIEW & ACCEPTANCE

Submitting an order represents an offer to purchase the selected products under the conditions presented at checkout.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that availability has been verified or that the items have been prepared or dispatched.

Before fulfillment, orders may undergo reasonable payment, availability, and security checks.

We may temporarily hold, decline, or cancel an order for legitimate reasons, including:

• Product unavailability

• Failed payment authorization

• Inability to verify transaction details

• Incomplete or inaccurate customer information

• Obvious pricing or technical errors

• Suspected fraud or unauthorized payment

• Unlawful transactions

• Fulfillment restrictions

• Additional security verification requirements

Where necessary, we may request information to verify payment authorization or delivery details.

If a material issue affects your order, we will make reasonable efforts to contact you using the information supplied at checkout.

If a paid order is canceled before shipment, the applicable refund will be issued to the original payment method in accordance with our Return & Refund Policy.

4. HOUSEHOLD PRODUCT INFORMATION & ACCURACY

We aim to provide clear descriptions of the household goods and everyday essentials available through mysylvane.

Depending on the item, product listings may include:

• Descriptions and photographs

• Materials and finishes

• Dimensions and specifications

• Available colors, styles, sizes, or set options

• Package contents and quantities

• Usage instructions, care guidance, and relevant warnings

• Product prices

Images and Product Appearance

Minor differences between website images and physical products may result from lighting, photography, screen settings, normal manufacturing variations, or packaging updates.

Please review written specifications as well as product images before purchasing.

Minor visual differences should not make the supplied merchandise materially inconsistent with its description.

Product Use

Follow the instructions, intended uses, and warnings supplied with each item. Where applicable, review care, installation, age, and supervision guidance before use.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact service@mysylvane.com.

Include your order number and relevant supporting information so we can assess the issue under our Return & Refund Policy.

5. PRODUCT PREVIEWS & CHECKOUT DETAILS

Quick-view windows, product previews, and cart summaries may show only part of the information available for a product.

Before completing payment, review the full product page and checkout summary, including:

• Product descriptions and specifications

• Selected color, style, size, or set option

• Quantities and package contents

• Product prices

• Applied discounts

• Shipping method and charge

• Estimated delivery information

• Applicable taxes and other disclosed charges

• Final transaction total

Please check that your selections, contact information, and delivery details are accurate before submitting the order.

6. PRICES, DISCOUNTS & PROMOTIONS

We make reasonable efforts to display accurate pricing and promotional information. Technical errors, outdated offers, and typographical mistakes may occasionally occur.

If a material pricing error is identified before fulfillment, we may contact you to explain the issue and discuss the available options.

Where an affected purchase cannot reasonably proceed because of an obvious error, we may cancel the relevant item or order and refund the applicable payment.

Prices and promotions may change over time. The price applicable to an accepted purchase will generally be the amount shown at checkout, subject to applicable law and the appropriate resolution of obvious errors.

Promotions may include conditions relating to:

• Expiration dates

• Minimum purchase amounts

• Eligible products

• Redemption limits

• Combining offers

Applicable shipping fees, taxes, discounts, and other disclosed transaction charges will appear at checkout before payment.

7. INVENTORY & PRODUCT AVAILABILITY

Availability may vary with stock levels, supplier arrangements, and fulfillment capacity.

A product or particular variation shown as available may become unavailable before fulfillment.

If we cannot supply an item, we will review the options and contact you where appropriate. These may include:

• Offering an alternative product or variation for your consideration

• Arranging a backorder, where available and agreed

• Canceling the unavailable item

• Issuing the applicable refund

We will not substitute merchandise without your agreement.

If fulfillment is not possible, the applicable payment will be returned to the original payment method.

8. ORDER PROCESSING & PREPARATION

After payment confirmation, we begin reviewing and preparing your order.

Order processing takes up to 5 business days after payment confirmation.

Preparation may include verifying order details, confirming inventory, packaging products, and arranging dispatch.

Business days are Monday through Friday, excluding public holidays.

Promotions, holidays, high order volumes, supplier interruptions, or other unexpected circumstances may affect preparation. If an issue prevents dispatch within the stated processing period, we will contact you with the available information and next steps.

Processing time is separate from shipping transit time.

After dispatch, we will send a shipping confirmation email when tracking information becomes available.

9. UNITED STATES SHIPPING METHODS & CHARGES

mysylvane currently ships to addresses within the United States only.

The following methods are available for eligible orders and destinations:

Shipping Method	Qualifying Merchandise Subtotal	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders and destinations	$6.99	1–2 business days

All amounts are stated in U.S. dollars (USD).

Orders with a qualifying merchandise subtotal of $39.00 or more receive free standard shipping.

Customers may select Express Shipping where available. The $6.99 express fee applies even when an order qualifies for free standard shipping.

All transit estimates begin after dispatch and exclude order processing of up to 5 business days.

Available shipping options and final charges are displayed before payment.

10. DELIVERY ESTIMATES & TIMEFRAMES

Delivery consists of two stages: order processing and carrier transit.

Order Processing

Allow up to 5 business days after payment confirmation.

Carrier Transit After Dispatch

• Express Shipping: 1–2 business days

• Free Standard Shipping: 3–5 business days

• Standard Shipping: 3–5 business days

Combined Timeframe Examples

If processing takes the full 5 business days, the combined estimated timeframe would be:

Shipping Method	Processing	Estimated Transit	Combined Estimated Time
Express Shipping	5 business days	1–2 business days	6–7 business days
Free Standard Shipping	5 business days	3–5 business days	8–10 business days
Standard Shipping	5 business days	3–5 business days	8–10 business days

These examples are estimates, not guaranteed arrival dates. Orders processed sooner may arrive earlier.

Express Shipping does not shorten or eliminate the processing period.

Delivery may be affected by carrier delays, weather, holidays, parcel volumes, incorrect delivery details, customs or security inspections where applicable, or other logistical disruptions.

Please review our Shipping Policy for additional details.

11. FULFILLMENT LOCATIONS & SHIPPING ORIGINS

Orders may be prepared and dispatched through designated suppliers, warehouses, fulfillment facilities, or logistics partners.

The dispatch location may depend on:

• Product availability

• Inventory distribution

• Merchandise type

• Delivery destination

• Warehouse capacity

• Supplier arrangements

• Logistics requirements

Products from the same order may occasionally ship separately from different facilities.

Some orders may originate outside the United States. We do not guarantee that every purchase will be dispatched from a U.S. warehouse.

We aim to provide shipment information consistent with the actual fulfillment arrangements for your order.

12. TRACKING & DELIVERY SUPPORT

After dispatch, we will email tracking information when it becomes available. This may include a tracking number, tracking link, or other shipment details.

Carrier systems may need additional time to display the first update.

Contact service@mysylvane.com if:

• Tracking remains unchanged for an unusually long period

• Your shipment is significantly delayed

• A package appears lost

• Tracking shows delivery but you cannot locate the package

Include your order number and available tracking details.

Our team will review the records and coordinate with the carrier or fulfillment provider where appropriate.

Handing a parcel to a carrier or recording it as delivered does not automatically prevent a delivery concern from being reviewed.

For confirmed shipping problems, we will work toward an appropriate resolution. Depending on the circumstances and applicable consumer rights, this may include reshipment, replacement, or a refund.

13. RETURNS, EXCHANGES & REFUNDS

Eligible purchases are covered by our 180-Day Free Return Policy.

You may request a qualifying return within 180 calendar days after delivery, subject to our Return & Refund Policy.

Starting a Return

Email service@mysylvane.com with your order number, product details, and a brief explanation of your request.

Photographs or videos may be requested where reasonably necessary to assess a product issue.

Complimentary Return Shipping

Approved qualifying returns include complimentary return shipping, including eligible preference-based returns. No restocking fee applies.

After authorization, we will provide instructions and the designated receiving address where a physical return is required.

Do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

Household Product Return Conditions

For preference-based returns, items should generally remain unused beyond reasonable inspection, in their original condition, and complete with applicable packaging, accessories, attachments, and set components.

Stains, residue, alterations, substantial use, misuse, or missing components may affect eligibility.

Opening packaging for reasonable inspection does not automatically make an otherwise eligible item non-returnable.

These conditions do not limit applicable rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed products.

For confirmed product defects, transit damage, or seller-related fulfillment errors, we will arrange an appropriate remedy without additional cost.

Inspection and Refund Processing

Where a physical return is required, we aim to inspect the merchandise within 5 business days after receipt and will notify you of the refund decision after the review.

Approved refunds are issued to the original payment method within 5–10 business days after approval.

Where no physical return is required, the same 5–10 business day processing period applies from the approval date.

Your bank or payment provider may need additional time to display the credit.

For preference-based returns, original delivery charges, including optional Express Shipping fees, are generally non-refundable. Reimbursement may apply for confirmed seller-related errors or where required by law.

Please review our Return & Refund Policy for complete exchange, return, and refund conditions.

14. ORDER CANCELLATIONS & CHANGES

If you need to cancel or modify an order, contact service@mysylvane.com promptly.

Include:

• Your order number

• The email address used at checkout

• The cancellation or change requested

Changes may concern the delivery address, quantity, color, style, size, or set option.

We will make reasonable efforts to accommodate requests before processing, packaging, fulfillment, or shipment begins.

Once these stages are underway, cancellation or changes may no longer be possible, subject to applicable law.

If the order has shipped, you may request an eligible return after delivery.

For a successfully canceled paid order, the applicable refund will be issued to the original payment method within 5–10 business days after approval. Your payment provider may require additional time to display the credit.

Any mandatory cancellation rights remain unaffected.

15. TAXES, CUSTOMS & OTHER CHARGES

Orders placed through mysylvane may be fulfilled from domestic or international fulfillment facilities, depending on product availability and shipping arrangements.

For orders delivered within the United States, mysylvane is responsible for any applicable import duties, customs clearance fees, and other import-related charges associated with the shipment.

Customers will not be required to pay additional import duties or customs clearance fees upon delivery.

Any applicable sales taxes or other charges payable by the customer will be clearly disclosed during checkout before the order is submitted. No undisclosed import-related charges will be collected from customers after purchase.

If a carrier or customs representative requests payment of import-related charges for an order, customers should contact our support team at service@mysylvane.com before making any payment. We will review the matter and arrange an appropriate resolution.

For assistance with taxes, customs, or shipping-related questions, please contact:

Brand: mysylvane
Customer Support Email: service@mysylvane.com
Customer Support Phone: +86 27 8479 8456

16. PAYMENT METHODS & AUTHORIZATION

Available payment methods are displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected method.

Payments may be handled by independent providers that apply their own verification procedures, security controls, transaction conditions, and processing schedules.

If payment authorization fails or additional verification is needed, order preparation may be delayed until the issue is resolved.

The checkout summary will display applicable product prices, shipping fees, discounts, taxes, and other disclosed charges before payment.

For payment or billing questions, contact service@mysylvane.com.

17. TRANSACTION SECURITY & FRAUD PREVENTION

Some orders may undergo additional security checks to protect customers and support secure transactions.

Reviews may concern:

• Suspected fraud

• Unauthorized payment

• Possible identity misuse

• Unusual purchasing patterns

• Transactions that appear unlawful

• Significant inconsistencies in order information

Where reasonably necessary, we may request additional information to verify a purchase.

Orders may be held, delayed, declined, or canceled where legitimate payment, security, or legal concerns arise.

If a paid order is canceled before shipment following a security review, the applicable refund will be issued to the original payment method in accordance with our Return & Refund Policy.

18. CHANGES TO THESE PURCHASE TERMS

We may update these Purchase Terms to reflect changes in our products, business operations, website features, payment arrangements, shipping services, fulfillment procedures, or applicable requirements.

Revised Terms will be published on this website with an updated Last Updated date.

Where required, we will provide additional notice or obtain consent for material changes.

Updates will not retroactively remove mandatory consumer rights or change accepted purchases where prohibited by law.

19. CUSTOMER SUPPORT & REGISTERED COMPANY DETAILS

For questions about these Purchase Terms, household product orders, payments, shipping, tracking, cancellations, exchanges, returns, or refunds, please contact us.

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

We aim to respond within 24–48 hours, Monday through Friday.

When contacting us about a purchase, please include your order number and the email address used at checkout.

Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane, operates this website and is responsible for its online retail activities and related customer assistance.

Thank you for shopping with mysylvane. We appreciate your interest in our household goods and everyday essentials.