SHIPPING POLICY

Last Updated: November 3, 2026

Thank you for shopping with mysylvane.

This policy explains how we prepare, dispatch, and deliver your household goods and everyday essentials. It also outlines shipping charges, estimated transit times, tracking information, and support for delivery concerns.

It applies to orders placed through mysylvane, which is owned and operated by Hubei Zhongmu Technology Co., Ltd.

Please review this information before completing your purchase.

OFFICIAL BUSINESS INFORMATION

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane, operates this website and coordinates its online retail activities, order fulfillment, and customer support.

1. ORDER PROCESSING & PREPARATION

We begin preparing your order after payment confirmation.

Preparation may involve verifying order details, checking availability, confirming selected product options and quantities, packaging the items, and arranging dispatch.

Order processing takes up to 5 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing time and shipping transit time are separate. The shipping estimates in this policy begin after dispatch and do not include order processing.

Promotions, holidays, inventory issues, or unexpected operational disruptions may affect preparation. If an issue prevents dispatch within the stated processing period, we will contact you with the available information and next steps.

For an order-status update, email service@mysylvane.com.

2. SHIPPING DESTINATIONS, METHODS & FEES

mysylvane currently ships to addresses within the United States only.

The following options are available for eligible orders and destinations:

Shipping Method	Qualifying Merchandise Subtotal	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders and destinations	$6.99	1–2 business days

All amounts are stated in U.S. dollars (USD).

These transit estimates exclude the processing period of up to 5 business days.

Available shipping methods and final charges are displayed at checkout before payment.

Import Duties & Customs Fees

mysylvane covers all applicable import duties, customs clearance fees, and import-related charges for orders shipped to the United States.

Customers will not be required to pay additional import-related fees upon delivery. Any applicable sales taxes payable by the customer will be disclosed during checkout before the purchase is completed.

If you receive an unexpected customs payment request, please contact service@mysylvane.com for assistance.

3. EXPRESS SHIPPING

Express Shipping offers a shorter estimated transit period for eligible orders and delivery addresses.

• Shipping fee: $6.99

• Estimated transit time: 1–2 business days after dispatch

This service speeds up the estimated carrier transit stage only. It does not reduce or remove the processing period of up to 5 business days.

Orders that qualify for free standard shipping may still use Express Shipping, but the $6.99 express fee applies.

Availability is shown at checkout.

4. FREE STANDARD SHIPPING

Eligible U.S. orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping.

• Minimum qualifying merchandise subtotal: $39.00

• Shipping fee: Free

• Estimated transit time: 3–5 business days after dispatch

Orders below this threshold are subject to the standard shipping charge described in Section 5.

If you prefer the express option, you may select it for $6.99, where available.

Your chosen method and shipping charge will appear in the checkout summary.

5. STANDARD SHIPPING FOR ORDERS BELOW $39

Standard Shipping costs $3.99 for eligible U.S. orders with a merchandise subtotal of $0.00–$38.99.

• Shipping fee: $3.99

• Estimated transit time: 3–5 business days after dispatch

This flat-rate charge applies to orders below the free-shipping threshold.

Orders with a qualifying merchandise subtotal of $39.00 or more receive free standard shipping instead.

Please review the shipping details at checkout before completing payment.

6. UNDERSTANDING DELIVERY TIMEFRAMES

The time from payment confirmation to delivery includes two stages.

Stage One: Order Processing

Allow up to 5 business days for verification, preparation, packaging, and dispatch arrangements.

Stage Two: Shipping Transit

After dispatch, estimated transit times are:

• Express Shipping: 1–2 business days

• Free Standard Shipping: 3–5 business days

• Standard Shipping: 3–5 business days

Examples When Processing Takes the Full 5 Business Days

Shipping Method	Processing Time	Estimated Transit Time	Combined Estimated Time
Express Shipping	5 business days	1–2 business days	6–7 business days
Free Standard Shipping	5 business days	3–5 business days	8–10 business days
Standard Shipping	5 business days	3–5 business days	8–10 business days

These examples are provided for planning purposes and are not guaranteed arrival dates. Orders processed sooner may arrive earlier.

Actual timing may vary because of carrier operations, the destination, weather, public holidays, inspections where applicable, or other logistical disruptions.

7. FULFILLMENT PARTNERS & DISPATCH LOCATIONS

mysylvane may prepare and dispatch orders through designated suppliers, warehouses, fulfillment facilities, or logistics partners.

The dispatch location may depend on:

• Product availability

• Inventory location

• Selected product options

• Delivery destination

• Fulfillment capacity

• Logistics arrangements

Items within the same order may occasionally ship separately from different facilities. When this occurs, we will provide the available tracking information for each package.

Some orders may be fulfilled from outside the United States. We do not guarantee that every item will ship from a U.S. warehouse.

Shipment details will reflect the fulfillment arrangements associated with your order.

8. SHIPPING CONFIRMATION & TRACKING

After dispatch, we will send a shipping confirmation email when tracking information becomes available.

Depending on the carrier, this email may include:

• A tracking number

• A tracking link

• The carrier’s name

• Other relevant shipment details

Please allow time for the carrier’s system to register the shipment and display its first update.

If tracking remains inactive or unchanged for an unusually long period, contact service@mysylvane.com.

Include your order number and any available tracking reference so we can review the shipment.

9. DELAYED OR LOST SHIPMENTS

Unexpected disruptions may affect order preparation or transportation.

Possible causes include:

• Carrier service interruptions

• Severe weather

• Public holidays

• High parcel volumes

• Inventory or fulfillment issues

• Incorrect or incomplete delivery details

• Customs or security inspections, where applicable

• Other transportation disruptions

Getting Help

If your shipment is significantly delayed, tracking stops updating, or the package appears lost, email service@mysylvane.com.

Please provide your order number, recipient name, delivery address, and available tracking details.

We will review the shipment records and coordinate with the carrier or fulfillment provider where appropriate.

Handing a package to a carrier does not automatically end our responsibility to review delivery concerns.

For a confirmed shipping problem, we will work toward an appropriate resolution under our published policies and applicable consumer rights. Depending on the circumstances, this may include replacement, reshipment, or a refund.

10. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking indicates delivery but you cannot locate the package, please check:

• Your entrance or designated delivery area

• Your mailbox or secure parcel locker

• Building reception, the front desk, or the mailroom

• Other authorized drop-off locations

• Whether a household member or neighbor accepted the parcel

If the package is still missing, contact service@mysylvane.com with your order number and tracking information.

Our team will review the circumstances and contact the carrier or fulfillment partner where appropriate.

A “Delivered” tracking status does not automatically prevent us from investigating a missing-package report.

We will assess the available information and explain the next steps.

11. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

Please contact us as soon as reasonably possible if your order arrives with a problem, including:

• Household products damaged during transit

• Defective items

• Incorrect colors, sizes, styles, or product options

• Missing products, accessories, or set components

• Items materially different from their descriptions

Customer Support:
service@mysylvane.com

Include your order number, a description of the issue, and photographs or videos where appropriate. Images of the packaging may also help us assess transit damage.

We will review the available order and shipment information.

For confirmed defects, transit damage, or fulfillment errors, we will arrange an appropriate remedy without additional cost to you. This may include:

• Replacing affected items

• Sending missing products or components

• Providing the correct product or variation

• Issuing a full or appropriate partial refund

• Arranging an authorized return

• Providing another suitable resolution

Please review our Return & Refund Policy for complete procedures.

12. SHIPPING ADDRESS CHANGES

Please check your delivery address carefully before submitting an order.

If you notice an error, contact service@mysylvane.com promptly and provide:

• Your order number

• The original shipping address

• The corrected shipping address

We will make reasonable efforts to update eligible orders before processing, packaging, fulfillment, or dispatch begins.

Once preparation or shipment is underway, changes may no longer be possible.

If an address error could affect delivery, notify us as soon as possible so we can review the available options.

13. WEEKENDS & PUBLIC HOLIDAYS

Our standard processing schedule is Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays may begin processing on the next available business day.

Carriers may also operate reduced or adjusted schedules during public holidays or periods of high parcel demand.

Please take these schedules into account when reviewing processing and delivery estimates.

14. RETURNS, REFUNDS & AFTER-SALES SUPPORT

Eligible purchases are covered by our 180-Day Free Return Policy.

You may submit a qualifying return request within 180 calendar days after delivery. Approved eligible returns include complimentary return shipping, with no restocking fee.

Household Product Return Conditions

For returns based on personal preference, products should generally:

• Be unused or have undergone only reasonable inspection.

• Remain in their original condition.

• Include applicable packaging, accessories, attachments, and set components.

• Be free from stains, residue, alterations, or signs of use beyond reasonable inspection.

Opening packaging for reasonable inspection does not automatically make an otherwise eligible item non-returnable.

These conditions do not limit applicable rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed products.

Starting a Return

Before returning an item, email service@mysylvane.com for authorization and instructions.

We will provide the designated receiving address and approved return shipping arrangement.

Do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

Inspection and Refund Timing

We aim to inspect returned merchandise within 5 business days after receipt and will notify you of the refund decision after the review.

Approved refunds are issued to the original payment method within 5–10 business days after approval.

If no physical return is required, the same 5–10 business day processing period applies from the approval date. Your bank or payment provider may require additional time to display the credit.

Please review our Return & Refund Policy for complete eligibility conditions, exchange procedures, and information about original delivery charges.

15. CUSTOMER SUPPORT & COMPANY DETAILS

For help with shipping fees, order processing, delivery estimates, tracking, address changes, delayed shipments, or missing packages, please contact us.

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support Email:
service@mysylvane.com

Business Telephone:
+86 27 8479 8456

We aim to respond within 24–48 hours, Monday through Friday.

For inquiries about an existing purchase, include your order number and the email address used at checkout.

Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane, is responsible for operating this website, coordinating its online retail activities, and providing customer assistance for purchases made through the store.

Thank you for choosing mysylvane for your household goods and everyday essentials.