ABOUT MYSYLVANE

Welcome to mysylvane, an online store offering household goods and practical essentials for everyday living.

We believe that useful products and simple choices can make daily routines easier. From keeping your home organized to taking care of everyday tasks, our collection is intended to help you find items that fit naturally into your lifestyle.

We aim to make shopping convenient through clear product descriptions, straightforward store policies, and accessible customer support.

mysylvane is owned and operated by Hubei Zhongmu Technology Co., Ltd., the company responsible for this website, its online retail operations, and related customer service.

OUR BUSINESS INFORMATION

We publish our company and contact details so you can identify the business behind mysylvane and contact us when you need assistance.

Brand Name:
mysylvane

Legal Company Name:
Hubei Zhongmu Technology Co., Ltd.

Registered Business Address:
2nd Floor (T-CYB-A1036), Plot III-6, Parts Processing Zone, Wuhan Economic and Technological Development Zone (No. 37 Chuangye 3rd Road), Wuhan, Hubei Province, China

Customer Support Email:
service@mysylvane.com

Business Contact Number:
+86 27 8479 8456

Hubei Zhongmu Technology Co., Ltd., doing business as mysylvane, manages this website and coordinates the online retail services provided through the store.

PRACTICAL ESSENTIALS FOR EVERYDAY LIVING

Every home has its own routines. We focus on household goods that support everyday activities, with product information that helps you decide what suits your needs.

Our approach is built around three priorities.

Everyday Usefulness

We offer household essentials with practical applications for daily life, from routine tasks to home organization.

Our aim is to make it easier to discover useful items without making the shopping process unnecessarily complicated.

Choices That Fit Your Home

Different spaces and routines call for different solutions.

Whether you are organizing a small area, replacing an everyday item, or refreshing your household supplies, we aim to provide options that fit your preferences and available space.

Clear Product Information

Understanding a product before ordering matters.

We aim to present relevant descriptions, specifications, available options, and package details so you can make an informed choice.

Please review each product page for its materials, measurements, care instructions, and any applicable usage guidance.

SHOPPING MADE SIMPLE

We want customers to understand what they are buying and what to expect after placing an order.

Our product pages and store policies provide information about:

• Product features, materials, and dimensions

• Available options and package contents

• Ordering and payment

• Order preparation and processing

• Shipping charges and estimated transit times

• Tracking and delivery assistance

• Return eligibility and procedures

• Refund processing

• Customer support

Please review the relevant product information and store policies before completing your purchase.

DELIVERY WITHIN THE UNITED STATES

mysylvane currently ships to addresses within the United States only.

The following shipping options are available for eligible orders. All amounts are in U.S. dollars (USD).

Shipping Method	Order Value	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	All eligible order values	$6.99	1–2 business days

Free shipping applies to the standard shipping option on qualifying orders. If Express Shipping is selected, the $6.99 express shipping fee applies even when the order qualifies for free standard shipping.

PROCESSING BEFORE DISPATCH

Please allow up to 5 business days for order processing before dispatch.

This preparation period is separate from the transit times shown above. Shipping estimates begin after dispatch and do not include order processing.

Express Shipping provides a faster estimated transit time after dispatch; it does not shorten the processing period.

Delivery timeframes are estimates, not guaranteed arrival dates. Actual delivery may be affected by the destination, carrier schedules, holidays, weather, or other transportation disruptions.

Available shipping methods and charges are displayed at checkout before payment. Please review our Shipping Policy for complete details.

180-DAY FREE RETURNS

We offer 180-day free returns on eligible purchases, subject to the conditions in our Return & Refund Policy.

To request a return, contact our support team within 180 calendar days after delivery. Once your request is approved, we will provide return instructions and arrange complimentary return shipping for eligible items.

Please contact us before sending anything back. Our registered business address is not the designated return address unless our support team specifically confirms otherwise.

We aim to inspect returned items within 5 business days after receipt. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may need additional time to display the funds.

For full eligibility requirements and return procedures, please read our Return & Refund Policy.

HELP BEFORE AND AFTER YOUR PURCHASE

Whether you have a product question or need assistance with an order, our customer support team is available to help.

We can assist with:

• Product features, specifications, and available options

• Package contents and general usage information

• Checkout and payment questions

• Order confirmations and processing updates

• Shipping methods and estimated delivery times

• Tracking concerns and delayed or missing packages

• Damaged, defective, or incorrect items

• Return requests and refund procedures

• Other store-related inquiries

CONTACT CUSTOMER SUPPORT

For answers to common questions, please visit our Frequently Asked Questions page first. If you need further assistance, contact us using the details below.

Email: service@mysylvane.com

Phone: +86 27 8479 8456

We aim to respond within 24–48 hours, Monday through Friday.

For questions about an existing purchase, please include your order number, the email address used at checkout, and a brief explanation of your request. Relevant photographs can also help us review product-related concerns.

WHO OPERATES OUR STORE

Hubei Zhongmu Technology Co., Ltd. is responsible for operating mysylvane and overseeing the services offered through this website.

These activities include:

• Website and storefront administration

• Household product information management

• Order coordination and purchase communications

• Payment-related customer assistance

• Shipping and fulfillment arrangements

• Customer support

• Applicable return and refund procedures

We provide our business details so customers can understand who operates the store and where to direct questions about their purchases.

We aim to keep this information consistent across our website and published policies.

EVERYDAY LIVING, MADE A LITTLE EASIER

At mysylvane, we focus on practical household goods and a straightforward shopping experience.

Whether you are organizing your home or choosing useful items for your daily routine, we welcome you to explore our collection.

Thank you for choosing mysylvane.